Effective Date of this Privacy Policy: May 24, 2018

This Privacy Policy explains how Iovate Health Sciences International Inc. (together with its affiliates referred to as “Iovate”) handles any personal information that you provide to us on Iovate.com (the “Iovate Web Site”), which is controlled by Iovate Health Sciences International Inc. Unless otherwise specifically noted, this Privacy Policy does not apply to personal information collected from you offline, or to third-party Web sites to which the Iovate Web Site may link. Your use of the Iovate Web Site is subject to this Privacy Policy and the Online Terms of Use.

Please read this Privacy Policy before using the Iovate Web Site or submitting personal information to us.

What is “personal information” as used in this Privacy Policy?

“Personal information” means information that identifies you or could be used to identify you, and which is submitted to and/or collected by the Iovate Web Site. Examples of personal information include your name, your postal address, your e-mail address, and your telephone number.

How does Iovate collect information online?

Iovate may collect information in two ways:

  • Personal Information You Submit: Iovate collects personal information that you enter into any data fields on the Iovate Web Site. For example, you may submit your name, postal address, e-mail address, and/or other information in order to receive information about various subjects, register for Iovate programs, contact Iovate customer service, or respond to Iovate surveys. To protect your privacy, you should not provide Iovate with any information that is not specifically requested.
  • Passive Collection of Unidentifiable Information: The Iovate Web Site may collect information about your visits to the Iovate Web Site without you actively submitting such information. Unidentifiable information may be collected using various technologies, such as cookies and web beacons. Cookies are small text files that are transferred to your computer’s hard disk by a Web site. Web beacons (also referred to as GIF files, pixels or Internet tags) help Iovate recognize a unique cookie on your browser. Your Internet browser automatically transmits to Iovate Web Sites some of this unidentifiable information, such as the URL of the Web site you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of the Iovate Web Site easier by allowing Iovate to provide better service, customize the Iovate Web Site based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Iovate Web Site. Certain features of the Iovate Web Site may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identify you without additional identifiable information and Iovate will not connect additional identifiable information, with information collected through the use of such tracking technologies. With respect to limiting or disabling tracking technology, please see the below “What choices do I have about how Iovate collects and uses personal information about me?”

In what circumstances and for what purposes might Iovate collect and use personal information?

Iovate may use the personal information you provide through the Iovate Web Site to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on the Iovate Web Site, Iovate may use certain identifying technologies to allow the Iovate Web Site to “remember” your personal preferences, such as sections of that Iovate Web Site that you visit frequently and, if you choose, your user ID. We will only use your personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Iovate’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions if you provided us with your prior opt-in consent for such purposes.

Does Iovate consolidate personal information?

Iovate may consolidate the personal information of customers who use the Iovate Web Site. In addition, we may consolidate information in a non-identifiable form (aggregate/anonymous data) to help us better design Iovate Web Sites and Iovate products, to enhance our research activities, and to facilitate other business functions. Iovate may share aggregated anonymous information about customers who use the Iovate Web Site with its affiliates, partners and other third parties.

What choices do I have about how Iovate collects and uses personal information about me?

You may always limit the amount and type of personal information that Iovate receives about you by choosing not to enter any personal information into forms or data fields on the Iovate Web Site. Some online services can only be provided to you if you provide us with appropriate personal information. Other parts of the Iovate Web Site may ask whether you wish to opt into our contact lists for offers, promotions and additional services that may be of interest to you.

You may also be provided with preference questions or preference boxes, allowing you to indicate that you do not want the Iovate Web Site to use tracking technologies, such as cookies, to “remember” your personal information, such as user IDs or mailing addresses, on return visits. However, the Iovate Web Site does not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.

Who will have access to personal information about me?

Personal information can be accessed by a restricted number of Iovate employees, by certain companies with which Iovate may conduct joint programs, and by third parties with whom Iovate contracts to carry out business activities for Iovate. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is Iovate’s practice to seek your consent where required by applicable law if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Iovate’s practice is to require its contractors to keep your personal information confidential and to use your personal information only to perform functions for Iovate.

Iovate may transfer your personal information to a country other than your own. Personal information stored in another jurisdiction is subject to the laws of that country and these laws may not provide the same protections as the country where you reside. For example, personal information that is transferred to and stored in the U.S. may be available to the U.S. government or its agencies under a lawful order made in that country.

Does Iovate share personal information with third parties?

Except as otherwise stated in this section, Iovate will not transfer your personal information to third parties unless you have been provided with an opportunity to opt into this disclosure. Iovate may disclose your personal information without your opt-in to third party service providers which assist us with our business activities. It is Iovate’s practice to require such third party service providers to keep personal information confidential and to use personal information only to perform functions for Iovate and in accordance with Iovate’s instructions. Iovate further reserves the right to disclose your personal information to respond to authorized information requests from government authorities or when otherwise required by law. In the event Iovate sells one of its product lines or divisions, Iovate will only transfer your personal information to the buyer subject to your consent where required by applicable law so that the buyer can continue to provide you with information and services.

How does Iovate secure personal information?

It is Iovate’s practice to secure the Iovate Web Site that collects personal information; however, the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet. Iovate cannot guarantee that unauthorized third parties will not gain access to your personal information; therefore, when submitting personal information to Iovate Web Sites, you must weigh both the benefits and the risks. In addition, Iovate Web Sites may provide links to third-party Web sites which are not controlled by Iovate. The Iovate Web Site covered by this Privacy Policy will display a warning whenever you link to a Web site that is not controlled by Iovate; you should check the privacy policies of such third-party Web sites before submitting personal information as Iovate is not responsible for their policies and privacy practices.

Please remember that if you post any of your personal information in public areas of the Iovate Web Site, such as an online forum or chat room, this information may be collected and used by others over whom Iovate has no control. Use caution when posting personal information in these public forums. Iovate is not responsible for the use made by third parties of information you post or otherwise make available in public areas of the Iovate Web Site.

Do I Have a Say?

  • Of course you do!  You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of great features that are available on our site.
  • If you do not want to receive e-mail or other mail from us, we do ask that you amend your preferences to indicate that you do not want to receive any offers or information from us in the future.  Please  keep in mind that even if you have chosen not to receive e-mail messages from any up-date that we do send out concerning amendments to our Terms of Use, Privacy Policy, and other legal notices sent out by us will still govern your use of our website.  It will remain your sole responsibility to review the site for any important changes to our Terms of Use.
  • What about cookies?  You will find that the “Help” feature for most Internet browsers will guide you on how to manage how cookies interact with you.  Did you know that you can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer?  To help you in deciding on how you would like to use cookies, keep in mind that cookies allow you to take advantage of some of the features available on website.  For this reason, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use products or services that will require you to Login.

How does Iovate protect the privacy of children?

Iovate does not knowingly collect or use any personal information from children (we define “children” as persons younger than 13) on the Iovate Web Site. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.

How may I access or correct personal information or delete it from current customer records?

You may request access to your personal information which is held by Iovate at any time. With your support, Iovate will keep personal information accurate and up-to-date. You may request to remove, amend or correct your personal information. Please notify us of your wishes by contacting us in one of the ways specified below.

How long will Iovate store personal information?

In general, Iovate will only store your personal information for as long as it is needed to fulfill the purposes for which it was collected, subject to applicable data retention periods imposed upon Iovate by applicable law.

How will I know whether Iovate has updated this Privacy Policy?

If Iovate changes its privacy practices, an updated version of this Privacy Policy will reflect those changes and we will notify you of such changes by updating the effective date at the top of this Privacy Policy. Without prejudice to your rights under applicable law, Iovate reserves the right to amend this Privacy Policy from time to time to reflect technological advancements, legal and regulatory changes and good business practices.

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