“Personal information” means information that identifies you or could be used to identify you, and which is submitted to and/or collected by the Iovate Web Site. Examples of personal information include your name, your postal address, your e-mail address, and your telephone number.
Iovate may collect information in two ways:
Iovate may use the personal information you provide through the Iovate Web Site to respond to your questions and to provide you with efficient customer service. After you have entered personal information into a form or data field on the Iovate Web Site, Iovate may use certain identifying technologies to allow the Iovate Web Site to “remember” your personal preferences, such as sections of that Iovate Web Site that you visit frequently and, if you choose, your user ID. We will only use your personal information for other business purposes, such as to offer you the opportunity to receive notices regarding Iovate’s products or services, to invite you to participate in surveys about our products, or to notify you about special promotions if you provided us with your prior opt-in consent for such purposes.
Iovate may consolidate the personal information of customers who use the Iovate Web Site. In addition, we may consolidate information in a non-identifiable form (aggregate/anonymous data) to help us better design Iovate Web Sites and Iovate products, to enhance our research activities, and to facilitate other business functions. Iovate may share aggregated anonymous information about customers who use the Iovate Web Site with its affiliates, partners and other third parties.
You may always limit the amount and type of personal information that Iovate receives about you by choosing not to enter any personal information into forms or data fields on the Iovate Web Site. Some online services can only be provided to you if you provide us with appropriate personal information. Other parts of the Iovate Web Site may ask whether you wish to opt into our contact lists for offers, promotions and additional services that may be of interest to you.
You may also be provided with preference questions or preference boxes, allowing you to indicate that you do not want the Iovate Web Site to use tracking technologies, such as cookies, to “remember” your personal information, such as user IDs or mailing addresses, on return visits. However, the Iovate Web Site does not generally provide you with the ability to opt out of the tracking technologies. Some Internet browsers allow you to limit or disable the use of tracking technologies that collect unidentifiable information.
Personal information can be accessed by a restricted number of Iovate employees, by certain companies with which Iovate may conduct joint programs, and by third parties with whom Iovate contracts to carry out business activities for Iovate. We train our employees about the importance of privacy and how to handle and manage customer data appropriately and securely. Also, it is Iovate’s practice to seek your consent where required by applicable law if you are registering for a program which is conducted in conjunction with another company that may require access to your personal information. In addition, Iovate’s practice is to require its contractors to keep your personal information confidential and to use your personal information only to perform functions for Iovate.
Iovate may transfer your personal information to a country other than your own. Personal information stored in another jurisdiction is subject to the laws of that country and these laws may not provide the same protections as the country where you reside. For example, personal information that is transferred to and stored in the U.S. may be available to the U.S. government or its agencies under a lawful order made in that country.
Except as otherwise stated in this section, Iovate will not transfer your personal information to third parties unless you have been provided with an opportunity to opt into this disclosure. Iovate may disclose your personal information without your opt-in to third party service providers which assist us with our business activities. It is Iovate’s practice to require such third party service providers to keep personal information confidential and to use personal information only to perform functions for Iovate and in accordance with Iovate’s instructions. Iovate further reserves the right to disclose your personal information to respond to authorized information requests from government authorities or when otherwise required by law. In the event Iovate sells one of its product lines or divisions, Iovate will only transfer your personal information to the buyer subject to your consent where required by applicable law so that the buyer can continue to provide you with information and services.
Please remember that if you post any of your personal information in public areas of the Iovate Web Site, such as an online forum or chat room, this information may be collected and used by others over whom Iovate has no control. Use caution when posting personal information in these public forums. Iovate is not responsible for the use made by third parties of information you post or otherwise make available in public areas of the Iovate Web Site.
Iovate does not knowingly collect or use any personal information from children (we define “children” as persons younger than 18) on the Iovate Web Site. We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
You may request access to your personal information which is held by Iovate at any time. With your support, Iovate will keep personal information accurate and up-to-date. You may request to remove, amend or correct your personal information. Please notify us of your wishes by contacting us in one of the ways specified below.
In general, Iovate will only store your personal information for as long as it is needed to fulfill the purposes for which it was collected, subject to applicable data retention periods imposed upon Iovate by applicable law.